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Careers at Slalom

IT Support Analyst
JO-1911-6341
Seattle
Yes

Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. We partner with companies to push the boundaries of what’s possible—together.

Founded in 2001 and headquartered in Seattle, WA, Slalom has organically grown to over 7,000 employees. We were named one of Fortune’s 100 Best Companies to Work For in 2018 and are regularly recognized by our employees as a best place to work. You can find us in 30 cities across the U.S., U.K., and Canada.

Job Title:

IT Support Analyst

This position is based out of the Seattle office. You will work closely with our IT teams located in our Seattle Headquarters and remote Boston, NYC, Atlanta, Chicago, London, San Francisco, and Toronto offices, providing support for all 7000+ Slalom employees.

We are Slalom IT:

  • We are humble and curious. Technology is our passion
  • We get things done. Driving connection and teamwork
  • We pick each other up. There aren't any breadsticks, but when you're here you're family
  • We smile. Delighting our customers and creating a great experience is what we’re about
  • We play. Board games, video games, table tennis, shuffleboard, you name it
  • We have a purpose. We help our people, clients, and communities be amazing

You may be a candidate for this role if:

  • You are excited to get out of bed every day and see what you can tackle
  • You are a self-starter with a creative energy and passion for problem solving
  • You enjoy focusing on the customer experience
  • You have a thorough understanding of troubleshooting Windows and Mac devices

Responsibilities:

  • Address incoming incidents in ServiceNow (our Service Management System)
  • Handle chat, email, phone and walk up support inquiries
  • Remotely connect to customers' devices to troubleshoot and resolve issues
  • Process hardware support calls with vendors
  • Accurately maintain Asset Inventory
  • Diagnose and resolve a high number of tickets focused on O365, Windows 10, Slalom applications, and hardware including MacBook and PC on a daily basis
  • Deploy new devices using our SCCM based infrastructure
  • Build our knowledge base of support scenarios by researching, testing, and implementing solutions
  • Act as the office liaison for IT related maintenance
  • Know when to work and when to have fun

Qualifications: 

  • A Bachelor's degree in an IT-related field or equivalent industry experience
  • 3 to 5 years of experience in helpdesk, service desk or support operations in a corporate environment
  • Customer oriented experience in customer facing support roles
  • Strong technical and analytical troubleshooting skills
  • Strong communication skills: verbal, written and listening
  • Ability to multi-task in an organized fashion
  • Effective time management
  • Ability to work independently and take ownership of issues, tasks, and problems
  • Demonstrated ability to research and resolve
  • Capacity to work in a fast-paced environment
  • Experience managing Apple hardware in an Enterprise Environment
  • Bonus points if you have any: professional IT certifications, such as A+, Network +, ACMT, MCSA, O365 or similar

Slalom is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.


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