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Careers at Slalom

Client Service Leadership
JO-2002-7239
Sydney
No

Job Title: Principal, Client Service


Location: Sydney


Who we are

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. In 39 cities across the US, UK, Canada and most recently, Australia! Slalom's teams have autonomy to move fast and do what's right. They're backed by seven regional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Slalom was named one of Fortune's 100 Best Companies to Work For the last four years and is regularly recognised by employees as a best place to work.


Slalom Build

One of our fastest-growing capabilities is Slalom Build, which uses agile engineering to deliver custom-built digital products and solutions. Slalom Build is a network of 9 Build Centres that consist of passionate technology builders of wide variety of disciplines including solution ownership, quality engineering, software engineering, experience design, cloud architecture and DevOps automation. Strategic partners include Amazon Web Services, Microsoft, Salesforce, Tableau, and Google Cloud.


Overview

Slalom Australia is looking to grow our Client Service team to help our Melbourne and Sydney based enterprise and mid-and emerging clients reach for and realise their visions. In Client Service, you will be focused on deeply understanding our clients’ objectives, building trusting client relationships, delivering amazing work, and positioning Slalom as the “go to” consulting partner for transformation projects across business and technology.


Client Leadership, the Slalom Way

At Slalom, we work to help our clients succeed. We work with them to achieve their objectives and set their sights on the realm of the possible. The Client Service Lead is the nexus of this work. As a CSL, you’ll spend your days at our clients’ sites – understanding their environments & industry, recognizing their opportunities & constraints, delivering on client projects, overseeing our delivery work, developing & implementing strategies that marry Slalom capabilities and client needs, and managing the overall business & operations of a given portfolio. 


Core responsibilities include:

  • Customer Obsession: One of the core pillars of Slalom’s strategy is Customer Obsession. Client Service leaders are responsible for ensuring our clients’ expectations are met and exceeded and our overall client satisfaction is high. Client Service leaders work with our practice leaders to develop and deliver the right solutions to meet our clients’ needs.
  • Delivery: Slalom believes that client facing roles should have a delivery component to them. With that, we risk losing touch with our clients. As such, those in client service have a utilization target of 60%
  • Business Management: As a leader of a portfolio, client service leaders are a business builder responsible for ensuring the profitability and stability of the portfolio, managing risk, and ensuring the long-term viability of the business. A client service leader is responsible for an annual portfolio of $3-5MM that is typically industry aligned.
  • Relentless Focus on Teams: Another of Slalom’s pillars is Relentless Focus on Teams. As an account leader, you’ll have the opportunity to shape and lead delivery teams at the client sites – aiding in the development of careers and shaping high performing individuals into high performing teams. You’ll also have the ability to shape who joins Slalom in the future through engagement in the recruiting process.
  • Ambassador of Values: As a leader in the market, the client leader is a constant ambassador of Slalom’s core values and ensures we exemplify our values in our delivery and interactions with clients, recruits, and the overall market.

Qualifications

  • 10+ years prior consulting experience is required
  • 8+ years management/leadership experience
  • Advanced project delivery including all aspects of program/project management
  • Previous P&L responsibilities
  • Ability to communicate effectively and tactfully across all levels of the organization
  • Excellent negotiation, conflict management, problem solving and decision-making skills
  • Proven track record of client/employee satisfaction


Our Values

In his first week at Slalom, a founding member jotted down a list of beliefs that were most important to him, professionally and personally. There must be something said for the fact that, these beliefs still make up Slalom’s core values. 


Do what is right, always; Focus on outcomes; Fuel growth and innovation; Take ownership. Get it done; Build and shape a better future; Inspire passion and adventure; Celebrate authenticity; Drive connection and teamwork; Stay humble and curious; Smile.


What keeps us here?

It’s tricky to describe our culture as it’s something we want you to help shape. Our vision is to enable a world in which everyone loves their work and life. We believe in having a diverse and inclusive community of Slalomers, encouraging everyone to bring their authentic selves to work. We make a big effort to bring everyone together and get to know each other professionally in our work, as well as casually with events like “themed retros”, “weekly wind-downs” and trivia nights.


Organic growth has landed us in over 39 markets across the globe with over 8,000 individuals who call Slalom their career-home. Here in Australia, we would love to consider you one of our next great additions to the client service leadership team, based in Melbourne or Sydney. 


G’day!




Slalom Is An Equal Opportunity Employer And All Qualified Applicants Will Receive Consideration For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Disability Status, Protected Veteran Status, Or Any Other Characteristic Protected By Law.




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