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Principal Consultant (CRM Pillar Lead)

Slalom is seeking a seasoned CRM delivery expert to lead a team of functional CRM delivery consultants (our CRM pillar). Successful candidates should demonstrate expertise in leading CRM engagements and a strong aptitude for fostering people development. In addition, the candidate should have the ability to build rapport with clients, team members, managers, and senior executives in a consulting context. The individual in this role must be able to lead the development of others within Slalom, and drive outcomes for our clients.

The pillar lead will be a respected delivery leader for our clients, while also supporting the growth of the team of functional CRM consultants within the Delivery Leadership practice. The pillar lead will also partner with Slalom Denver’s CRM practice to structure engagement teams, align strategies, and execute projects. Slalom’s delivery leaders must be able to understand their clients’ business and build credibility quickly. Typical projects will focus on CRM development and implementation using an agile delivery methodology. 

Job Title: Principal Consultant, CRM Pillar Lead

Responsibilities: Balance outstanding CRM project delivery while leading a team of functional CRM consultants

·       Work with clients and our CRM practice to define scope and requirements, create solutions, and develop an executable plan, including resource needs, timelines and costs

·       Manage scope, requirements, resources, time, cost, quality, risks, and communications for projects

·       Apply functional CRM knowledge across industries and build client knowledge and credibility quickly (projects vary in length, lasting anywhere from a few weeks to several months)

·       Proactively manage risk and influence others

·       Foster partnership with Slalom Denver’s CRM practice to ensure engagement delivery and governance models are defined and executed, as well as contribute to the creation of go-to-market offers

·       Accountable for the utilization of the pillar team - Work across Delivery Leadership, the CRM practice, and the rest of the Slalom office to staff pillar consultants

·       Work with Delivery Leadership practice leaders to define and manage the pillar strategy, team size, and capabilities

·       Work with the pillar team to establish skill development learning journeys, support the CRM community of practice, and execute pillar initiatives

·       Coach and mentor the pillar team to support their professional growth

Qualifications: 10+ years of experience leading projects in a consulting environment; must have experience leading complex CRM projects and/or programs spanning multiple delivery teams (client and consultant) and complex business or technology challenges


·       Experience in leading agile software delivery teams - Operating at senior levels within consulting and client organizations

·       Strong leadership skills spanning both client delivery and direct report team

·       Demonstrated ability to define and execute a team strategy

·       Outstanding verbal and written communication skills with audiences of all levels, including strong presentation development and delivery as well as business and technical writing

·       Strong understanding of CRM at the functional level, as well as application of key CRM tools such as Salesforce to support customer processes

·       Highly competent with Microsoft Office Suite and Microsoft Project, and for Agile practitioners competent in tools such as JIRA and/or Rally

·       Ability to build and manage high performing teams

·       A history of mentoring and or coaching others with a focus on balanced feedback while effectively communicating development needs

·       Experience managing project budgets, forecasts, and resource management

·       Experience in defining engagement delivery approach, staffing and estimation

Slalom is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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