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Careers at Slalom

Customer Service and Training Manager, Travel - Temp to Hire
JO-1904-4987
Seattle
Yes

Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. We partner with companies to push the boundaries of what’s possible—together.

Founded in 2001 and headquartered in Seattle, WA, Slalom has organically grown to over 6,000 employees. We were named one of Fortune’s 100 Best Companies to Work For in 2018 and are regularly recognized by our employees as a best place to work. You can find us in 28 cities across the U.S., U.K., and Canada.

Job Title:

Customer Service and Training Manager, Travel – Temp to Hire

SLALOM | Seattle Global Services – Corporate Services Operations

Summary:

The Corporate Services Operations team is hiring a Travel Program Customer Service and Training Manager to work with the current travel team to further develop the Slalom Travel program. This is a temp to hire position for the right candidate. This person will be a Slalom Travel program and customer service SME, create and manage an employee onboarding program, customer service standards and manage the customer service intake box. They will support the Slalom Travel team in developing the employee travel experience, education and resource tools to drive adoption and advertise the program.

A successful candidate will be hands on, detail oriented and creative. He/she will have the ability to work in a strong team-oriented environment with the ability to work independently. A good sense of humor is essential. 

You may be a candidate for this role if:

·      Outside of the box thinker

  • Customer Service is your jam, you live for it
  • Can address concerns in a positive way
  • Comfortable embracing feedback and creating actionable development from that feedback
  • Willing to make the impossible possible
  • Thrive in a fast-paced environment
  • Authentically positive- sees opportunity, not roadblocks
  • Work with a sense of urgency without sacrificing quality or accuracy
  • Motivated self-starter
  • Experience developing and delivering in-person, group and web-based trainings
  • Independent worker
  • Approachable

Responsibilities:

  • Act as subject matter expert and advocate of Slalom’s travel program.
  • As the program will consistently evolve based on traveler feedback, be the master of communications for sharing updates, education, onboarding and trainings for the global program. 
  • Manage the travel@slalom.com inbox and respond promptly to all customer service needs; acting as the main point of contact for Slalom Travel to its internal customers.
  • Effectively and positively communicate with peers and external colleagues across multiple time zones.
  • Develop system of gathering, analyzing and drawing from traveler feedback to inform program development.
  • Liaise with the Travel Management Company, vendors and Slalom team members to manage VIP and group travel bookings as needed.
  • Support the maintenance of the travel SharePoint portal.
  • Assist in driving the strategy for the customer service experience.

Qualifications: 

  • Bachelor's degree or relevant experience required
  • Corporate travel industry experience a plus
  • Sales experience a plus
  • Must possess strong analytical and strategic and critical thinking skills, problem solving, oral and written communication, organizational/time management, and relationship building.
  • Strong presenter, PowerPoint experience
  • Attention to detail and strong passion for excellent customer service
  • Experience with Concur a plus

Slalom is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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