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Careers at Slalom

Salesforce - Business Operations Analyst
JO-1904-5045
Denver
No

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. We believe in what's possible and shape what's next.

At Slalom, personal connection meets global scale. We build deep relationships with our clients in cities across the U.S., U.K., and Canada, while sharing insights across markets to bring the full breadth of Slalom's expertise to every engagement. Our seven regional Build Centers are hubs for innovation, attracting top talent to rapidly co-create the technology products of tomorrow. We also nurture strong partnerships with over 200 leading technology providers, including Amazon Web Services, Google Cloud, Microsoft, Salesforce, and Tableau.

Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 6,500 employees. We were named one of Fortune's 100 Best Companies to Work For in 2019 and are regularly recognized by our employees as a best place to work. Learn more at slalom.com.​

As a Platinum Salesforce partner, we help our clients transform the way they connect with their customers. Our team is made up of Salesforce-certified experts with experience across the Salesforce Customer Success Platform and multiple industries. As the 3rd largest global Salesforce partner, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities and exposing our people to interesting and diverse projects.

Job Title: Operations Analyst 

Who You Are: The Operations Analyst is responsible for working closely with the Global Salesforce Executive Leadership team to help define, develop and implement practice and partner management processes and data/analytics solutions. They will act as the point for partner and practice health metrics, working closely with BI, Alliances, and Practice Leadership teams. This position will report to Salesforce Global Operations Leader. 

Responsibilities:

  • Identify and design reporting/analytics to meet leadership needs (Salesforce, Power BI, PowerPivot Workbooks, Tableau)
  • Analyze existing workflow, processes, and systems to promote effective operations standardization, improvement, simplification, and enhance service delivery and partner management
  • Tracks key partner health metrics, identifies needs, develops and executes action plans to support business goals
  • Assist with annual practice and partner forecasting activities
  • Coordinates with market and alliance teams to registers alliance opportunities in partner portals, works with market leadership to ensure accurate information is provided to partner systems
  • Coordinates with partner stakeholders to design, develop, and build joint data driven solutions to support business imperatives
  • Assist in the training, development, documentation, and implementation of new systems and procedures in various departments and instruct personnel regarding them as needed
  • Project management for practice and/or partner specific initiatives
  • Subject matter expert on internal processes and procedures with IT, Finance, HR, Alliances, and Market Operations, and act as a resource to assist office leaders with these activities

Qualifications:

  • 3+ years professional work experience, preferably in a business operations role
  • 1+ years of data visualization experience
  • MBA and finance background a plus
  • Extreme attention to detail
  • Ability to work with many levels in the organization, primarily support senior-level business leaders
  • Strong analytical skills and advanced MS knowledge
  • Strong interpersonal and communication skills
  • Able to pick up new tools and systems quickly and independently
  • Positive, service-oriented, and a roll-up-your-sleeves attitude - no job is “below” you
  • Thrive in ambiguity and demonstrate initiative
  • Ability to adapt easily and remain calm under pressure when conflicting priorities arise
  • Ability to self-motivate, multi-task and work independently 
  • Experience with Salesforce, Pardot, Power BI and/or Tableau desired


Slalom Is An Equal Opportunity Employer And All Qualified Applicants Will Receive Consideration For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Disability Status, Protected Veteran Status, Or Any Other Characteristic Protected By Law.

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