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Careers at Slalom

Healthcare Client Service Lead
JO-1908-5660
Seattle
No

Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. We partner with companies to push the boundaries of what’s possible—together.

Founded in 2001 and headquartered in Seattle, WA, Slalom has organically grown to more than 6,000 employees. We were named one of Fortune’s 100 Best Companies to Work For in 2016, 2017 and 2018, and are regularly recognized by our employees as a best place to work. You can find us in 27 cities across the U.S., U.K., and Canada.

Overview

Slalom Seattle is seeking a Client Service Lead (CSL) to help our Seattle based healthcare clients reach for and realize their visions. As a CSL you will be focused on deeply understanding our clients’ objectives, building trusting client relationships, delivering amazing work, and positioning Slalom as the “go to” consulting partner for transformation projects across business and technology.

Client Leadership, the Slalom Way

At Slalom, we work to help our clients succeed. We work with them to achieve their objectives and set their sights on the realm of the possible.  The Client Service Lead is the nexus of this work. As a CSL, you’ll spend your days at our clients’ sites – understanding their environments & industry, recognizing their opportunities & constraints, delivering on client projects, overseeing our delivery work, developing & implementing strategies that marry Slalom capabilities and client needs, and managing the overall business & operations of a given portfolio. 

Core responsibilities include:

  •  Customer Obsession: One of the core pillars of Slalom’s strategy is Customer Obsession. The CSL is responsible for ensuring our clients’ expectations are met and exceeded and our overall client satisfaction is high. The CSL works with our practice leaders to develop and deliver the right solutions to meet our clients’ needs.
  • Delivery: Slalom believes that client facing roles should have a delivery component to them. With that, we risk losing touch with our clients. As such, the CSL has a utilization target of 60%
  • Business Management: As a leader of a portfolio, the CSL is a business builder responsible for ensuring the profitability and stability of the portfolio, managing risk, and ensuring the long-term viability of the business. The CSL is responsible for an annual portfolio of $3-5MM.
  • Relentless Focus on Teams: Another of Slalom’s pillars is Relentless Focus on Teams. As a CSL, you’ll have the opportunity to shape and lead delivery teams at the client sites – aiding in the development of careers and shaping high performing individuals into high performing teams. You’ll also have the ability to shape who joins Slalom in the future through engagement in the recruiting process.
  • Ambassador of Values: As a leader in the market, the CSL is a constant ambassador of Slalom’s core values and ensures we exemplify our values in our delivery and interactions with clients, recruits, and the overall market.

Qualifications

  • 10+ years prior consulting/healthcare industry experience is required
  •  BA/BS Degree
  • 8+ years management/leadership experience
  • Advanced project delivery including all aspects of program/project management
  • Previous P&L responsibilities
  • Ability to communicate effectively and tactfully across all levels of the organization
  • Excellent negotiation, conflict management, problem solving and decision-making skills
  • Proven track record of client/employee satisfaction

Slalom Is An Equal Opportunity Employer And All Qualified Applicants Will Receive Consideration For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Disability Status, Protected Veteran Status, Or Any Other Characteristic Protected By Law.


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