Slalom
Slalom logo repeating

Careers at Slalom

Client Service Lead
JO-2007-8022
Los Angeles
No

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. We redefine what's possible and create what's next.

At Slalom, personal connection meets global scale. We build deep relationships with our clients in cities across the US, UK, and Canada, while sharing insights across markets to bring the full breadth of Slalom's expertise to every engagement. Our regional Build Centers are hubs for innovation, attracting top talent to rapidly co-create the technology products of tomorrow. We also nurture strong partnerships with over 200 leading technology providers, including Amazon Web Services, Google Cloud, Microsoft, Salesforce, and Tableau.

Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 8,500 employees. We were named one of Fortune's 100 Best Companies to Work For in 2020 and are regularly recognized by our employees as a best place to work.

Slalom Los Angeles is actively seeking a Client Service Lead (CSL) who is looking to make a local impact, sell transformational solutions & manage enterprise level clients. Our CSLs are tasked with selling & delivering all of Slalom’s solutions (Customer Engagement, Business Advisory Services, Data & Analytics & Technology Enablement) while collaborating with our marquee technology partners (Amazon Web Services, Microsoft, Salesforce, Tableau) to build LA’s largest accounts across Media/Entertainment, Retail/CPG, Financial Services, Healthcare/Life Sciences and Public Sector. CSLs set strategic direction, deliver solutions, drive sales, help with recruiting, account management, and operational aspects.  

Role: Client Service Lead

Responsibilities:

  • Broad utilization range depending on client needs
  • Direct Revenue responsibility of $3-7M
  • Responsible for profitability of assigned local accounts (revenue and utilization goals)
  • Identifies opportunities for growth/maturation of Slalom offerings, and sets the direction for that growth
  • Provides oversight and governance of all sold/managed engagements
  • Drives business development with the proper information (creation of SOW), tools and subject matter expertise to sell engagements within the offering
  • Develops and delivers best practices, delivery templates, POV papers
  • Maintains awareness of industry best practices and business levers for our customers and builds solutions through Slalom’s practice offerings
  • Oversees project delivery
  • Facilitates client satisfaction surveys (where applicable)
  • Support recruiting and on-boarding of new employees
  • Involved with local and national strategy initiatives

Qualifications:

  • 10+ years management/leadership experience; at least 8 from consulting firms
  • Previous P&L and direct revenue responsibilities 
  • Advanced program/project management experience 
  • Active and transferable industry relationships
  • Ability to communicate effectively across all levels of the organization
  • Excellent negotiation, conflict management, problem solving and decision-making skills
  • Proven track record of client/employee satisfaction

Slalom is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Would you like to apply to this job?

Log In if already registered

otherwise

Please Register


Previous MonthNext Month
SunMonTueWedThuFriSat