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Careers at Slalom

Customer Experience Strategist
JO-2007-8038
Sydney
No

But you’ve never heard of us?  

Slalom is new to the Australian market but by no means late to the party. Founded in 2001, we had a simple goal. Bring together a team of valuable, high level consultants that can be real and honest with clients. Twenty years on and this still holds true! We are a modern consulting firm focused on strategy, technology, and business transformation.  

In over 35 markets across the globe, Slalom’s teams have autonomy to move fast and do what’s right. Together with the world's top technology providers, we help clients navigate their way through obstacles and challenges, concentrating on their culture, business and tech. We believe in always doing the right thing for people and keep a personal connection no matter the project size.

About the Role 

Slalom Australia is seeking an experienced Customer Experience (CX) and/or Brand Strategist who can manage the end-to-end process of guiding business stakeholders through workshops and ideation sessions through to solving complex customer problems. Ideally you will already have a solid understanding of a broad range of CX sectors and technologies that include CRM, Customer Experience Management, Analytics, Mobile, Email, SEM, Social, CMS, etc., and be comfortable engaging in technical discussions with senior stakeholders at a wide range of organisations from mid-tier to enterprise. As one of the foundational CX discipline members here in Australia you will need to be able to establish immediate credibility and leverage hands-on experience when it comes to designing and implementing highly effective CX strategy, interfacing closely with both Slalom delivery teams and client stakeholders. 

Day to Day  

  • As a Senior or Principal Consultant in the CX practice, you'll be responsible for developing and delivering innovative strategies that help our clients understand their customers, respond to changing customer expectations, capitalise on new opportunities and execute on CX led initiatives. 
  • Identify opportunities for growth/maturation of Slalom offerings, and guide the direction for that growth 
  • Provide oversight and governance of all sold/managed engagements related to CX/Digital Strategy  
  • Support business development activities (creating SOW’s), using relevant tools and subject matter expertise to sell engagements within the offering 
  • Develop and deliver best practice processes & delivery templates  
  • Support recruiting and onboarding of new employees 
  • Involved with local and national strategy initiatives 
  • Set the bar for design and innovation both within Slalom and the clients you work with.  
  • Most of all you’ll be challenged by a wide variety of projects leveraging an array of innovative technologies while delivering for clients across a broad range of industries. 

About You 

  • Experience in a CX Strategy focussed role covering; research, analysis, and customer-focused strategy, solution design and delivery, in diverse industries and environments 
  • Strong track-record in selling, planning, resourcing and delivering strategic projects using customer/user centred strategy and design approach 
  • Broad knowledge of changes in the contemporary customer experience landscape with deep expertise in a specific area, such as, brand strategy, and marketing operations, marketing/digital technology, etc. 
  • Experience leading projects (small to medium sized teams) ideally utilising Agile product management 
  • Experience defining strategies, designing customer journey’s and digital/transformational roadmaps and presentations 
  • Comfort using data and analytics – from customer satisfaction scores, web/mobile analytics to ROI models – to support recommendations and strategies 
  • Ability to foster client and stakeholder relationships, successfully deliver project outcomes, and manage the demands of client expectations and project team needs 
  • Experience and comfort working with a team on partially defined problems, and helping client stakeholders and team members determine the direction and approach a project will take 

Our Values  

In his first week at Slalom, a founding member jotted down a list of beliefs that were most important to him, professionally and personally. There must be something said for the fact that, these beliefs still make up Slalom’s core values.  

Do what is right, always; Focus on outcomes; Fuel growth and innovation; Take ownership. Get it done; Build and shape a better future; Inspire passion and adventure; Celebrate authenticity; Drive connection and teamwork; Stay humble and curious; Smile.  

What keeps us here?  

It’s tricky to describe our culture as it’s something we want you to help shape. Our vision is to enable a world in which everyone loves their work and life. We believe in having a diverse and inclusive community of Slalomers, encouraging everyone to bring their authentic selves to work.  

Slalom is an equal opportunity employer and welcomes all qualified applicants. Slalom does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis protected by applicable law. 

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