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Careers at Slalom

Client Service Lead - Public Sector (State & Local Government, Non - Profit)
JO-2007-8065
Austin
No

Client Service Lead 

Slalom | Austin 

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. We build deep relationships with our clients in cities across the US, UK, Australia, and Canada while sharing insights across markets to bring the full breadth of Slalom's expertise to every engagement. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 8,000 employees. We were named one of Fortune's 100 Best Companies to Work For in 2019 and are regularly recognized by our employees as the best place to work. Learn more at slalom.com.  

Slalom’s Austin office launched in late 2018 and was recently ranked as one of the Best Places to Work by Austin Business Journal! With our local delivery model, we live and work alongside our clients crafting a different level of partnership and intimacy in our relationships. Slalom employees gain a wide breadth of experience across a diverse range of industries that thrive in Austin. 

This Client Service Lead (CSL) is tasked with representing all of Slalom’s solutions & collaborating with our marquee technology partners (Amazon Web Services, Microsoft, Salesforce, Tableau) to build Austin's business. The CSL will set strategic direction, deliver solutions, drive sales, and help with recruiting, account management, and operational aspects. 

Responsibilities:

Build and Maintain Trust-based Relationships – Drive new connections and deepen relationships within the market and the client accounts.

Industry Expertise – provide subject matter expertise to teams, clients and partners. Support development of our consultants with interest in focusing in Public Sector.

Building our Capability – Focused on increasing brand recognition by attending various industry or functional meetings, forums, publications, sponsor/speaker at industry events and/or client workshops, etc.

Financial Management – overseeing the profit and loss of accounts in the Public Sector group, including the management of receivables.

  • Sales Pipeline Management – generating and leading new sales opportunities for Slalom and responding to client RFP responses and service requests.

Delivery and Quality Management – oversight of all work, deliverables being performed on accounts in the Public Sector group. Engaged on steering committees and with executives to drive expectation alignment across teams. Spending time with clients periodically conducting Customer Love conversations.

  • People and Talent Management – providing guidance, supervision, and coaching to the team members assigned to accounts in the Public Sector client group. Ensuring Slalom teams serving clients are engaged and excited about the work they are doing.
  • Administration – ensuring the proper administrative controls are in place and adhered to on the account, including the management client charge codes, billing, and internal administration.

Qualifications:

10+ years of knowledge and experience in the Public Sector industry

10+ year’s experience managing teams of 3+ resources through all lifecycles of a project

Excellent team builder and player, with a learner philosophy

Experience simultaneously managing multiple projects across multiple domains and/or clients

Experience developing and marketing thought leadership assets in the Public Sector industry

Experience building relationships with executives and C-Suite leaders in the Public Sector industry

Experience managing the financials of a portfolio of work

Experienced and adept at aligning teams to work toward a common goal; consistently demonstrates strong leadership skills

Slalom Is An Equal Opportunity Employer And All Qualified Applicants Will Receive Consideration For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Disability Status, Protected Veteran Status, Or Any Other Characteristic Protected By Law.

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