|Client Service Lead - Public Sector (State & Local Government, Non - Profit)|
Client Service Lead
Slalom | Austin
Slalom is a modern consulting firm focused on strategy, technology, and business transformation. We build deep relationships with our clients in cities across the US, UK, Australia, and Canada while sharing insights across markets to bring the full breadth of Slalom's expertise to every engagement. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 8,000 employees. We were named one of Fortune's 100 Best Companies to Work For in 2019 and are regularly recognized by our employees as the best place to work. Learn more at slalom.com.
Slalom’s Austin office launched in late 2018 and was recently ranked as one of the Best Places to Work by Austin Business Journal! With our local delivery model, we live and work alongside our clients crafting a different level of partnership and intimacy in our relationships. Slalom employees gain a wide breadth of experience across a diverse range of industries that thrive in Austin.
This Client Service Lead (CSL) is tasked with representing all of Slalom’s solutions & collaborating with our marquee technology partners (Amazon Web Services, Microsoft, Salesforce, Tableau) to build Austin's business. The CSL will set strategic direction, deliver solutions, drive sales, and help with recruiting, account management, and operational aspects.
Build and Maintain Trust-based Relationships – Drive new connections and deepen relationships within the market and the client accounts.
Industry Expertise – provide subject matter expertise to teams, clients and partners. Support development of our consultants with interest in focusing in Public Sector.
Building our Capability – Focused on increasing brand recognition by attending various industry or functional meetings, forums, publications, sponsor/speaker at industry events and/or client workshops, etc.
Financial Management – overseeing the profit and loss of accounts in the Public Sector group, including the management of receivables.
Delivery and Quality Management – oversight of all work, deliverables being performed on accounts in the Public Sector group. Engaged on steering committees and with executives to drive expectation alignment across teams. Spending time with clients periodically conducting Customer Love conversations.
10+ years of knowledge and experience in the Public Sector industry
10+ year’s experience managing teams of 3+ resources through all lifecycles of a project
Excellent team builder and player, with a learner philosophy
Experience simultaneously managing multiple projects across multiple domains and/or clients
Experience developing and marketing thought leadership assets in the Public Sector industry
Experience building relationships with executives and C-Suite leaders in the Public Sector industry
Experience managing the financials of a portfolio of work
Experienced and adept at aligning teams to work toward a common goal; consistently demonstrates strong leadership skills
Slalom Is An Equal Opportunity Employer And All Qualified Applicants Will Receive Consideration For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Disability Status, Protected Veteran Status, Or Any Other Characteristic Protected By Law.