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Careers at Slalom

Salesforce - Practice Leader
JO-2008-8201
Los Angeles
No

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. We believe in what's possible and shape what's next.

At Slalom, personal connection meets global scale. We build deep relationships with our clients in cities across the U.S., U.K., and Canada, while sharing insights across markets to bring the full breadth of Slalom's expertise to every engagement. Our seven regional Build Centers are hubs for innovation, attracting top talent to rapidly co-create the technology products of tomorrow. We also nurture strong partnerships with over 200 leading technology providers, including Amazon Web Services, Google Cloud, Microsoft, Salesforce, and Tableau.

Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 8,500 employees. We were named one of Fortune's 100 Best Companies to Work For in 2019 and are regularly recognized by our employees as a best place to work. Learn more at slalom.com.

As a Platinum Salesforce partner, we help our clients transform the way they connect with their customers. Our team is made up of Salesforce-certified experts with experience across the Salesforce Customer Success Platform and multiple industries. As the 3rd largest global Salesforce partner, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities and exposing our people to interesting and diverse projects.

Job Title: Practice Leader

Who you are: Slalom Consulting is looking for an experienced, entrepreneurial and progressive leader to drive Salesforce services and client success at one of Slalom’s most strategic global customers based in Seattle. The Practice Lead will provide thought leadership to our enterprise client, set strategic direction for the Salesforce practitioners on the client site, and generally be accountable for ensuring the overall quality execution of business and technology consulting across all Salesforce engagements.

Responsibilities: 

  • Accountability for the account focused practice, including driving quality, sales, recruiting, account management, consulting, and all operational aspects, including:
  • Practice Building – Drive overall account growth through a combination of business development, talent management, oversight of delivery work, and thought leadership.
  • Team & Individual Development – Maximize team performance through an effective team approach that increases productivity and job satisfaction.
  • Engagement Management – Manage engagement risk, project economics including planning and budgeting, managing accounts receivable, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client.
  • 50–80% target utilization at the designated enterprise client account · Responsible for the profitability of all Salesforce.com offerings at the designated enterprise account, with revenue management expectations of $15-20 million per year. · Identifies opportunities for growth and maturation of Salesforce.com offerings · Provides oversight and governance of all sold and managed Salesforce.com projects
  • Drives business development with the proper information, tools, and subject matter expertise to sell engagements within the offering · Builds and develops relationships with Salesforce.com and owns joint sales pursuits
  • Develops case studies and training materials; conducts brown bags and provides guidance for Salesforce.com Practice
  • Develops and delivers best practices, delivery templates, and point-of-view papers. Creates reusable collateral to be used as sales and delivery accelerators.
  • Maintains awareness of industry best practices and business levers for cloud offerings and understands how Slalom practice areas interact
  • Oversees quality assurance of project delivery
  • Assigns practice area development tasks when resources are between projects
  • Responsible for People\Career Management and project staffing
  • Supports recruiting and onboarding of new employees
  • Travel Requirements: Willingness to travel up to 50%

Qualifications: 

  • 10+ years’ experience in a large consulting environment
  • Deep technical understanding of Salesforce.com with demonstrated understanding of and experience with Salesforce.com architecture and APIs
  • Active Salesforce.com certifications or ability to achieve relevant certifications upon hire
  • Exposure to Agile/Scrum and Waterfall methodologies
  • Expert at project delivery, including all aspects of program management and the SDLC
  • Expert business development skills
  • Expert communication (verbal and written)
  • Expert business operations (e.g., invoicing, SOWs, margins, utilization)
  • Skilled at managing multiple complex projects at once
  • Excellent mentoring and leadership skills
  • Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects
  • Strong work ethic with the proven ability to excel in a fast-paced, highly innovative environment

Slalom Is An Equal Opportunity Employer And All Qualified Applicants Will Receive Consideration For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Disability Status, Protected Veteran Status, Or Any Other Characteristic Protected By Law.

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