Slalom
Current Opportunities

Careers at Slalom

Consultant - Customer Engagement
JO-1701-718
Philadelphia
 

Slalom is a purpose-driven consulting firm that helps companies solve business problems and build for the future, with solutions spanning business advisory, customer experience, technology, and analytics. We partner with companies to push the boundaries of what’s possible—together.

Founded in 2001 and headquartered in Seattle, WA, Slalom has organically grown to nearly 6,000 employees. We were named one of Fortune’s 100 Best Companies to Work For in 2016-2018 and are regularly recognized by our employees as a best place to work. You can find us in 27 cities across the U.S., U.K., and Canada.

Customer Engagement Consultant

Our Customer Engagement team advises clients in diverse areas of customer engagement strategy and tactical implementation of marketing, sales and service investments. You'll draw on your broad customer engagement experience to help our clients while focusing on analyzing and improving client’s sales and customer service business areas.

Responsibilities:

  • Lead research and analysis into clients’ customer-facing process and technology ecosystems and define strategies for capability evolution and/or leadership.
  • Assess the client’s business situation by engaging partners with a variety of levels and profiles.
  • Demonstrate group facilitation methods (e.g., Customer Journey Mapping, Partner workshops) to identify capability gaps and opportunities.
  • Assess and advise clients on customer engagement functions including Opportunity Management & Forecasting, Account & Territory Management, Contact Center Operations, Knowledge Management / Knowledge Centered Support, Digital Sales & Service, and Channel Strategy
  • Design and deliver customer experience processes, enablement technologies and interpersonal design capabilities.
  • Support proposal development and new business pursuits, as needed.

Qualifications:

  • Minimum of 5 years of experience in large scale consulting or digital agency background
  • Experience crafting and delivering customer-facing strategies and solutions
  • Experience with journey mapping, Qual/Quant research, and competitive analysis
  • Familiarity with Marketing Strategy, Marketing Ops and Digital Marketing functions and capabilities
  • Dream to work across business and technology environments (familiarity with CRM, Marketing Automation, Digital Marketing and Analytics technologies)
  • Ability to work creatively and analytically in a problem-solving environment
  • Ambitious mindset
  • Real passion for customer experience
  • Awareness of and a distinct point of view on trends in Customer Engagement across the B2B & B2C landscape
  • Shown ability to build, lead and champion a well-functioning team

Slalom Is An Equal Opportunity Employer And All Qualified Applicants Will Receive Consideration For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Disability Status, Protected Veteran Status, Or Any Other Characteristic Protected By Law.


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