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Careers at Slalom

Salesforce - Practice Leader
JO-1706-1467
Boston
No

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. We believe in what's possible and shape what's next.

At Slalom, personal connection meets global scale. We build deep relationships with our clients in cities across the U.S., U.K., and Canada, while sharing insights across markets to bring the full breadth of Slalom's expertise to every engagement. Our seven regional Build Centers are hubs for innovation, attracting top talent to rapidly co-create the technology products of tomorrow. We also nurture strong partnerships with over 200 leading technology providers, including Amazon Web Services, Google Cloud, Microsoft, Salesforce, and Tableau.

Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 6,500 employees. We were named one of Fortune's 100 Best Companies to Work For in 2019 and are regularly recognized by our employees as a best place to work. Learn more at slalom.com.

As a Platinum Salesforce partner, we help our clients transform the way they connect with their customers. Our team is made up of Salesforce-certified experts with experience across the Salesforce Customer Success Platform and multiple industries. As the 3rd largest global Salesforce partner, we are committed to growing and developing our Salesforce talent, offering continued growth opportunities and exposing our people to interesting and diverse projects.


Job Title: Practice Lead - Salesforce 

Slalom Consulting is looking for an entrepreneurial and progressive leader to lead the growth and success of our Cross-Market Delivery Salesforce practice in Boston. The Practice Lead will provide thought leadership to our clients, set strategic direction for the practice, and ultimately drive technical excellence, sales, recruiting, consulting, and operational efficiencies. This individual will also be accountable for ensuring the overall quality execution of business and technology consulting across Salesforce projects. 

Responsibilities:

  • Accountability for the practice, including driving quality, sales, recruiting, account management, consulting, and all operational aspects, including:
    • Practice Building – Drive overall growth of practice area through a combination of business development, talent management, oversight of delivery work, and thought leadership.
    • Business Development – Lead business development activities, leveraging professional contacts for the benefit of the Company.
    • Team & Individual Development – Maximize team performance through an effective team approach that increases productivity and job satisfaction.
    • Engagement Management – Manage engagement risk, project economics including planning and budgeting, managing accounts receivable, defining deliverable content, and ensuring buy-in of proposed solutions from top management levels at the client.
  • 50–80% target utilization across multiple accounts
  • Responsible for the profitability of all Salesforce.com offerings (utilization goals), with revenue expectations of $2–5 million per year.
  • Identifies opportunities for growth and maturation of Salesforce.com offerings
  • Provides oversight and governance of all sold and managed Salesforce.com projects
  • Drives business development with the proper information, tools, and subject matter expertise to sell engagements within the offering
  • Builds and develops relationships with partners like Salesforce.com and own joint sales pursuits with our partners
  • Develops case studies and training materials; conducts brown bags and provides guidance for Salesforce.com Practice
  • Develops and delivers best practices, delivery templates, and point-of-view papers
  • Maintains awareness of industry best practices and business levers for cloud offerings and understands how Slalom practice areas interact
  • Oversees quality assurance of project delivery
  • Assigns practice area development tasks when resources are between projects
  • Facilitates client satisfaction surveys (where applicable)
  • People\Career Management and project staffing 
  • Supports recruiting and onboarding of new employees
  • Travel Requirements: Willingness to travel up to 50%

 

Qualifications: 

  • 10+ years’ experience in a large consulting environment
  • Deep technical understanding of cloud based CRM solutions
  • Active Salesforce.com certifications or ability to achieve relevant certifications upon hire
  • Exposure to Agile/Scrum and Waterfall methodologies
  • Expert at project delivery, including all aspects of program management and the SDLC
  • Expert business development skills
  • Expert communication (verbal and written)
  • Expert business operations (e.g., invoicing, SOWs, margins, utilization)
  • Skilled at managing multiple clients
  • Excellent mentoring and leadership skills


Slalom Is An Equal Opportunity Employer And All Qualified Applicants Will Receive Consideration For Employment Without Regard To Race, Color, Religion, Sex, National Origin, Disability Status, Protected Veteran Status, Or Any Other Characteristic Protected By Law.

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